The Fastest Ways To Contact Amazon Customer Service (2024)

3 Amazon Customer Service Contact Methods

Now that you understand the different Amazon support topics and how to access them, let’s examine the three main ways you can contact Amazon customer service:

1. Automated Online Support
2. Chat Support
3. Phone Support

Each of the above methods can be an effective way to get help with your questions, and the best method for you often depends on your personal preferences.

1. Automated Online Support

Amazon has set up their contact page so that, in many cases, you don’t even need to speak to a customer service representative. By having you click answers to a variety of questions, Amazon can direct you to FAQ or support pages with written answers to your questions.

This won’t always be the best way to get support, but it is the place you should start. Even if the written support sections can’t answer your question, they will direct you to the two other contact methods that we discuss below.

2. Chat Support

The next method you can use to contact Amazon customer service is chat support.

This is a good method to use if you need to get an answer to a more specific question than the support pages can answer but can’t (or don’t want to) talk to someone on the phone.

To access chat support, you’ll need to first go through the automated online support process that we outlined above.

Once you’ve answered a few questions, you should see a section that looks like the one below (in this case for support about Amazon Prime):

To access chat support, click the “Chat” button:

A window like the following should then appear:

Enter a message in the box, and then click “Start Chat” to begin chatting with an Amazon customer service representative:

Once you do this, you’ll be able to correspond in real time with someone from Amazon about your questions.

3. Phone Support

The final method you can use to contact Amazon customer service is phone support.

The process for getting to this is the same as for chat support: follow the prompts, and eventually you’ll see a menu like the one below:

To start a phone call with a support representative, click the button labeled “Phone”:

You’ll then see the following form:

Ensure that your Country/Region is correct and enter your phone number into the box.

Then, click “Call me now.” A customer support representative will take your call as soon as possible.

Note that you may have to wait a few minutes if the demand for support is especially high.

Things Customer Service Can Help You With

Now let’s discuss some of the common reasons for contacting Amazon. It’s important to understand these different reasons, as each has its own section on Amazon’s “Contact Us” page.

Amazon’s customer support topics break down into five main areas:

1. Order Support
2. Device Support
3. Digital Content and Services Support
4. Amazon Prime Support (and Other Topics)

Let’s look at each of these in more detail:

1. Order Support

When you visit Amazon’s “Contact Us” page, the first section you’ll see relates to Amazon orders.

This includes both digital and physical orders from Amazon. A great example is the error, “Amazon package not received” when you place a delivery.

By default, you’ll see your most recent order, as the screenshot above shows. You have the option to see the item’s tracking details (if it’s a physical package order), return or replace the item, and leave seller feedback.

If you need help with a different order, you can click “Choose Different Order.”

If you need help with something else related to your order, you can scroll down to the bottom of the page and click on the menu under “Tell us more” to view more options:

From there, you’ll be able to get to the best contact support method related to your order.

2. Device Support

Moving on to the next section of Amazon’s “Contact Us” page, we come to the “Devices” section.

This is where you can get help with any Amazon device you have, such as Echo Auto, Kindle, or Alexa (to name just a few).

Amazon will automatically show you a list of all the Amazon devices you currently own (based on your Amazon order history and registered devices).

To get support information, click on the device you want. You’ll then be able to select more specific options related to your support issue:

From there, Amazon will show you how to get in contact with the best person to assist you.

3. Digital Content and Services Support

The next section of the “Contact Us” page is called “Digital Content and Services.” It’s where you can get help with services such as Audible, Prime Video, and Amazon Music.

To get started, select the service you want from the list. Then, specify what you need help with.

For instance, here are the options you have for getting support for Prime Video:

Once you select an option, you’ll get information on how to contact Amazon about it.

4. Amazon Prime Support (and Other Topics)

The final section of the “Contact Us” page is called “Prime or Something Else.”

It’s where you can get help with your Amazon Prime membership, as well as other things such as Prime Now, Amazon Fresh, Amazon Restaurants, and Amazon gift cards.

By default, you’ll mostly see options related to your Prime membership (if you have one) and other topics related to your Amazon account.

However, you can view further topics by clicking on the text that says “Show more”:

To see even more support topics, scroll down and choose one of the options from the “Tell us more” menu:

Frequently Asked Questions

Amazon Customer Service Exists to Help You

We hope this guide has helped you understand all the things that Amazon customer service can help you with, as well as the methods available for contacting Amazon.

If you’re curious about how to make money working for Amazon in an area besides customer support, check out our guide to becoming an Amazon Flex driver.