Become a DoorDash Partner | DoorDash for Merchants (2024)

Pricing plans differ based on the level of built-in marketing plans included.

The "Basic" including our core marketing tools (listing your business on the DoorDash app, discoverable in search, and featured in our algorithmic collections like "Fastest Near You" or "Local Favorites") at 15% delivery commission and 6% pickup commission with a 7-day free trial.

The "Plus" plan adds an expanded delivery area and DashPass, at 25% delivery commission and 6% pickup commission, with a 30-day free trial.

The "Premier" plan includes all of the benefits of "Plus" and a Growth Guarantee* at 30% delivery commission and 6% pickup commission, with a 30-day free trial.

All plans include Storefront, commission-free online ordering for your website.

Partnership Plans are available for restaurants with 75 or fewer locations in the US. 6% Pickup is available to all partners in the US who comply with the DoorDash MerchantTerms of Service, including having DoorDash Pickup menu prices match in-store prices.

Commission is a percentage of the order subtotal for each order processed through the DoorDash platform. DoorDash charges commission rates to bring value to your business and community; commissions cover advertising and marketing, delivery driver costs, customer service for consumers, merchants, and Dashers, technology platform costs, and more. Learn more about pricing.

*DoorDash "Premier" Growth Guarantee: Accept at least 20 orders per month or DoorDash will refund your commission costs for that month. For the Merchant Location’s first 6 months on the Marketplace platform as a Premier merchant partner, they are eligible for this rebate if (1) they cancel fewer than 5 orders that month and (2) maintain "open hours" on DoorDash for 90% of the Store Hours that they have set in the Merchant Portal.

DoorDash does not charge an activation fee, subscription fee, software fee, cancelation fee, contract fee, or any hidden fees. However, certain fees may be applicable for additional products or services as you opt in, such as:

• If you choose to use the DoorDash Tablet to accept orders, you can use it for free for the length of your trial, then $6 per week in the US, $3 per week in Canada, and $0 per week in Australia and New Zealand. You can also accept orders via point of sale integrations, email, or fax at no cost to you.

• Marketing fees if you choose to use Promotions or Sponsored Listings to grow your sales.

• Payment processing fees only for Storefront orders, which are commission-free.

DoorDash charges fees and commission rates to bring value to your business and community. Here are some of the items they cover:

• Advertising and marketing: Being on the DoorDash app puts your business in front of new customers every day.

• Delivery driver costs: We empower our community of Dashers, who make every delivery possible, by providing them flexible earning opportunities with competitive local pay, promotional pay, 24/7 support, third party insurance, and exclusive discounts. Learn more about the Dasher Community at Dasher Central.

• Customer service and support for consumers, merchants, and Dashers: Customers, business owners, and Dashers all have unique needs that often need addressing immediately. When something goes wrong with an order, we have a 24/7/365 team of people ready to help solve customer issues, so they’ll continue to order from your business.

• Technology platform costs: It takes a world-wide, world-class logistics, engineering, coding, marketing, and operations team to keep the DoorDash app and website, our Merchant Portal and tablet, and our Dasher app running. We hire the best and expect the best from our team.

• Credit card processing: With the exception of Storefront (where you only pay a credit card processing fee* with no additional commissions, monthly fees or per-order fees), all DoorDash offerings include credit card processing, so you have less to worry about when it comes to overhead expenses.

*2.9% of the total transaction amount + $0.30 per order

You can change your plan any time in the Merchant Portal. Plans may take 5 business days to process changes, so it is not feasible to change your plan more often than about one time per week.

We encourage merchants to try a plan for a minimum of 2-3 weeks before switching in order to get the most representative picture of how well each plan works for your business.

In the US and Canada, DoorDash Basic partners start with a 7-day free trial, and DoorDash Plus and Premier partners start with a 30-day free trial. This means delivery and pickup commissions are 0%, so you can try the partnership plan* that works best for you. Tablet fees are also $0 for the duration of the trial. After the trial, there is a weekly tablet fee of $6 in the US, $3 in Canada, and $0 in Australia. Point of sale integrations are free.

After your free trial, you’ll be enrolled at the commission and tablet fees indicated in your "Merchant Signup Sheet."

You can change your plan at any point in your trial (and after your trial) within the Settings in the Merchant Portal.

*Partnership plans (Basic, Plus, Premier) are available for restaurants with 75 or fewer locations in Canada or the US.

If you'd like to speak to a merchant sales representative, you can contact us online or call us Monday-Friday:

• United States and Canada: 855-554-5779

• Australia: 1800-717-576

Already a DoorDash merchant? Browse help.doordash.com for answers to your questions, explore the Learning Center, or call merchant support:

• United States (English and Español): +1-855-222-8111

• Canada (English): 647-957-7219

• Canada (Français): 855-643-8439

• Australia: 1800-958-316

• New Zealand: +64-800-001-188